Terms of Service

1. Therapeutic Agreement

A therapeutic relationship is collaborative and based on mutual respect. The outcomes of therapy and coaching depend highly on your active participation and commitment. While clinical hypnotherapy, coaching, and RTT® are highly effective, no specific result can be guaranteed.

2. Booking & Cancellation Policy

We understand that schedules change. To respect our mutual time, the following policies apply:

• Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session.
• Late cancellations (less than 24 hours notice) or missed sessions without notice may be charged at the full session rate.

3. Session Formats & Conduct

Sessions are held either online (globally) or in-person. You agree to participate in session in a quiet, private space free from distractions. We reserve the right to terminate a session if the environment is unsafe, distracting, or if there is inappropriate conduct.

4. Payments & Refunds

Payments for sessions or structured programmes must be made in advance. Refunds for completed sessions or custom digital content (like integration audios) are not provided.

5. Medical Disclaimer

Nicky Robertson is a qualified therapist and coach. However, therapeutic services are not a substitute for professional medical treatment, diagnosis, or psychiatric intervention. If you are experiencing severe mental health crises, please contact medical services immediately.